Notice to the Trusted Clients of the Cayman Animal Hospital Family,
By now, Covid-19 has made us all familiar with the phrases “social distancing” and “flatten the curve” – there is no doubt this is a challenging time for all of us in Cayman. To protect the health and safety of our clients, patients and team members, we continue to follow our hospital disinfecting protocol to do our part to #flatten the curve.
WE ARE OPEN AND FULLY OPERATIONAL and offer the following services to help care for your pets:
Text Messaging: You can send/receive texts/photos/video by SMS or WhatsApp to us on 927-3805. This service is available during normal operating hours. Videochat (FaceTime or WhatsApp) is also available. The Doctor will be able to triage if and when your pet needs to be seen and book the appointment for you.
Emergency Services: As always, in case of emergency, 24/7, clients can contact our veterinarians after hours through our emergency line at 916-7387. Registered active clients receive a VIP Discount rate.
Pre-Ordering for Curbside Pickup: Pet food and medication requests/refills may be ordered by email (email@example.com) or by calling our Customer Service Representatives at 946-8387. You are welcome to make payment by card over the phone or with cash at time of pick-up. We can then bring these items right to your car! This will limit the amount of time and people in the waiting area.
Delivery to your home or workplace is also available.
Drop off/Pick-up Service: Just call and make an appointment for your pet to be seen by one of our Doctors. Your pet may be dropped off at the hospital and picked up following his/her appointment. Treatment plans can be discussed over the phone and your pet will be ready for pick-up as soon as the diagnostic and treatment plans are completed.
If you prefer not to attend the hospital: Pick-up and drop-off of your pet by a member of our team can be pre-arranged. A small transportation fee will be charged based on travel distance.
Note: if you are concerned about any disease transmission your pet can be bathed with a safe disinfecting solution used in surgical procedures prior to discharge.
If you wish to be seen with your pet, that’s ok!
We recommend and ask clients to follow a few simple steps:
- While in the waiting area, maintain distance between you and other clients and pets (we aim to stagger our schedule)
- After checking in with reception, you are welcome to wait in your car – we will call/txt you when we are ready to see your pet.
- Limit the number of people who attend your pet’s appointment.
- Use a hand sanitizer or the client restrooms to wash your hands.
As we are a full-service hospital, our plan is to continue to see our patients and by limiting client/patient contact, ensure our commitment to community safety. However, we understand this situation may need to be changed or modified in the upcoming weeks.
Please rest assured that Cayman Animal Hospital is monitoring the local situation closely and we will continue to consult and seek input from internal and external experts to provide the best guidance and advice for you, our valued clients.
We thank you for your patience and understanding during this challenging time and welcome any questions or concerns you may have.
Together, we will work to keep our community safe and your pets healthy.
The Doctors and Team at Cayman Animal Hospital
Facts about COVID-19 and pets:
Infectious disease experts and multiple international and domestic human and animal health organizations agree there is no evidence at this point to indicate that pets become ill with COVID-19 or that they spread it to other animals, including people.
If you are not ill with COVID-19, you can interact with your pet as you normally would, including walking, feeding, and playing. You should continue to practice good hygiene during those interactions (e.g., wash hands before and after interacting with your pet; ensure your pet is kept well-groomed; regularly clean your pet’s food and water bowls, bedding material, and toys).
Out of an abundance of caution, it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus. Have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with them.
What is the Coronavirus impact on pet health?
Can dogs or cats get COVID-19?
Based on what we know currently there is limited evidence to support risk of COVID-19 to your pet and no evidence that you are at risk from your pet.
What if my pets not feeling well or is showing signs of flu-like illness?
If your pet shows any signs of illness, such as coughing, sneezing or lethargy, call us immediately, and keep them indoors to prevent further spread. Signs of illness in dogs and cats are usually associated with various common viral and bacterial infections (kennel cough, canine flu, etc.) that are neither coronaviruses nor transmissible to people.
Should my pet wear a mask?
No. There’s no scientific evidence that face masks protect pets from infectious diseases or air pollutants, and masks have the potential to be unnecessarily scary or uncomfortable for pets.
Where can I get more information on COVID-19?
You can get the latest information from reputable sources such as:
- S. Centers for Disease Control and Prevention (CDC): About Coronavirus Disease 2019 (COVID-19)
- World Small Animal Veterinary Association: Coronavirus & Companion Animals Advice
- World Organization for Animal Health (OIE): Questions and Answers on the 2019 Coronavirus Disease (COVID-19)